Even though most people have acquired a certain amount of experience in online shopping, below we highlight some aspects that can help avoid inconveniences in order management and also prevent dishonest people (for example those who ask to buy by phone) from taking advantage of the good faith of good people (in this case do not hesitate to contact us, we will carry out all checks in the most appropriate places).
Order management
- Always be wary of anyone who has a website and proposes the purchase of goods by phone, especially with a request for payment on delivery. No Bio-Natural operator is authorized to receive orders by phone, much less bank or credit card details and more generally any payment system. Bio-Natural operators will be able to contact customers only regarding orders already placed solely for coordination reasons.
- It is possible to purchase products from the Bio-Natural catalog exclusively from the site of the same name and using the internal procedure on the site or through other marketplaces with their own order management system with which we are integrated.
- The marketplaces where it is possible to find products from the Bio-Natural catalog will be indicated below:
- Amazon
- Bio-Natural operators can contact the Customer (only from Italy) solely and specifically for agreements or information regarding an order placed through the site or placed on other marketplaces (delayed delivery, out of stock product, delivery confirmation).
- The procedure for any changes in the amount of an order is communicated by email from one of the addresses of bio-natural.eu and can be carried out exclusively through a traceable payment system (PayPal, bank transfer). In the case of telephone contacts, it is good practice to verify the interlocutor (ask the operator for the order number, the products purchased, etc.)
Delivery and collection
- Always check the integrity of the package and the integrity of the tape; all Bio-Natural packages are sealed with adhesive tape that shows our references.
- Accept the package with reservations if the package has any anomalies, take photos before and during opening in case problems are found.
- If the package being delivered is unacceptable, please do not accept it and please take some photos that you can send us by email or Whatsapp; it would be a great help to improve our services and also speed up the sending of the new package before the return arrives at our headquarters.
- It is good practice to apply the same precaution also in cases of collection at the point.
- In the case of cash on delivery, the couriers cannot ask for sums higher than those indicated in the email received at the time of the order; any extra cost is not foreseen.
- Please send a report in case a courier abandons the package without confirmation of delivery; it is an incorrect procedure that could lead to the loss of the package.