Shipping information and costs

Returns Information / RMA Procedure

Free Shipping

SHIPPING: INFORMATION AND COSTS

BIO-NATURAL.eu ships throughout Italy, Europe and outside Europe with different prices due to the impact of transport, especially for North America.

BIO-NATURAL.eu is constantly working with the main national and international couriers to guarantee the best service in terms of times, delivery guarantee and customer service.

Payments by cash on delivery are only possible for Italy; in this case an additional cost of €6.00 ​​will be added to the order amount due to the commission costs requested by the courier.

SHIPPING COSTS AND TIMES

*Subject to item availability; in case of delays the recipient will be notified by phone or email.

**Orders weighing more than 17Kg will incur higher shipping costs for which a contribution of €7.00 is requested;
Charges with higher weight

The cost of shipments outside Italy varies according to the weight of the shipment and according to the courier price list.

Euro Zone 1: Austria, France, Germany

Euro Zone 2: Netherlands, Slovenia, Spain

Euro Zone 3: Belgium, Luxembourg

Euro Zone 4: Bulgaria, Czech Republic, Romania, Slovakia, Hungary

Euro Zone 5: Denmark, Finland, Greece, Sweden

Euro Zone 6: Estonia, Latvia, Lithuania, Poland

Eruo Zone 7: Cyprus, Malta

Eruo Zone 8: Ireland

Eruo Zone 9: Lichtenstein, Croatia

Euro Zone 10: Portugal

UK Zone: Great Britain (includes customs document management costs)

Working days: Monday to Friday, excluding national holidays.
Preparation time: orders received from Monday to Friday, excluding holidays, are processed the same day if made before 11:00 or the following working day, if made after noon. Orders received on Saturday and / or Sunday are processed on the following Monday.
Transport times: delivery times may vary according to the used vector and due to force majeure such as atmospheric conditions and strikes.

DELIVERY METHODS

The ordered products are delivered to the postal address specified by the Customer in the order form. By registering to the site you will be able to access the MyBio-Natural reserved section and manage from here an address book to which you can deliver your orders. The status of the order will always be available in the MyBio-Natural section.
Deliveries are made from Monday to Friday, during normal office hours, excluding national holidays.
When the order is delivered to the courier, an e-mail will be sent containing a link to check the path of your package from the delivery of the courier until the actual delivery.
Delivery is considered completed when the product is made available to the Customer at the address specified in the order form.
Upon delivery of the Products by the courier appointed by BIO-NATURAL.eu, the Customer is required to scrupulously check:
a) That the packaging is not damaged or otherwise altered or degraded;
b) That the number of pieces delivered corresponds to what is indicated in the transport document.
Any damage to the packaging and the Products or the mismatch in the number of pieces / packages or indications must be immediately challenged by the Customer, who may contact BIO-NATURAL.eu through the Customer Service specifying the order for which they occurred hitches.

DELIVERY FAILURE

In case of non-delivery due to the absence of the recipient at the specified address, the courier will send an email to the Customer with a link to arrange a delivery appointment. The customer can indicate a date and if the driver will have to pass in the morning or afternoon. In case of impossibility to execute the delivery even on the day agreed for absence of the recipient, the Customer Service will try to contact the Customer to schedule a new delivery. In the event that Customer Service fails to contact the Customer for the next 9 working days or in the event of further impossibility of delivery due to the absence of the recipient, the Products covered by the order will be returned to BIO-NATURAL.eu.

After 30 days from the date on which the Products covered by the order have been returned to BIO-NATURAL.eu due to the impossibility to carry out the delivery, the contract will be considered terminated and the purchase order canceled pursuant to art. 1456 c.c. BIO-NATURAL.eu will proceed to reimburse the sum paid by the Customer net of the costs of returning the Products and the cost of custody of the same at the branch of the courier appointed for delivery.
The termination of the contract and the amount of the refund will be communicated via e-mail. The refund amount will be credited to the payment method used by the Customer for the purchase. In the event that, before the expiration of the thirty days, the Customer requests to receive the purchased Products again, BIO-NATURAL.eu will proceed to the new delivery upon charge, in addition to the expenses of the same, the costs of returning the Products to BIO-NATURAL and custody fees.>

SHIPMENTS AFRICA, ASIA, OCEANIA, SOUTH AND CENTRAL AMERICA

Shipments to these countries will be subject to an appropriate assessment; an estimate will be communicated with the shipping costs depending on the weight and the goods being shipped. Purchases must be paid in advance by credit card and the goods, without prejudice to our maximum attention to packaging and to any customs procedures, will travel at the risk of the recipient; any import taxes, blocks to customs, will be charged to the recipient.

RETURNS: INFORMATION AND METHODS

1. Are you not satisfied with the purchase made?

Within 14 days of receiving the product purchased on Bio-Natural.eu you can exercise your right of withdrawal. To return the goods purchased simply communicate to our operators to your will by sending an email through the contact page, by sending a direct mail to sales@bio-natural.eu or by contacting the number +39 0362 1636465

Our operator will issue a return number (RMA code) and will send an e-mail with the label to be affixed to the box to be sent and will arrange the pick-up point at the place that you will have to indicate to us.

When the package arrives at the Bio -Natural.eu warehouses the integrity of the product will be checked, in particular the packaging must not have been opened and the warranty seals must not be removed; if the product is suitable for collection we will refund the price of the product with the exception of shipping costs or alternatively the issue of an annual voucher for a subsequent purchase with the exclusion of 50% of expenses.

If your order was with free shipping for partial returns, 50% of the cost of shipping will be charged, for total returns the full shipping cost will be charged.

2. Have you bought more items but want to return only one?

You can refer to the procedure described in point 1.

3. Have you already opened the purchased product but it is not to your liking?

Please forward the communication to sales@bio-natural.eu expressing all your considerations and opinions. In this case we will evaluate the sending of a similar product by type and price, of your choice among those available, charging only the shipping costs. The selectable products will be of the same type and made by producers who have joined the "GustoOK" guarantee.

Practical advice

If you are not sure of the purchase we advise you not to throw the original packaging, it could be very useful in case of return especially if it comes to bottles or products in fragile containers; the packaging used by Bio-Natural.eu follow the best shipping standards recommended by the main couriers to guarantee the integrity of deliveries and respect for the environment.

The warranty seals are very important and should not be removed, as they are food or cosmetics such products can not be reused even in the demonstrations.

Has the item arrived damaged or broken?

If the courier delivers an obviously damaged or particularly ill-treated package, we advise you not to pick it up; if you can, we suggest you take a picture of the damage by immediately informing us of the non-collection and the reasons.

Send us an email to sales@bio-natural.eu with a complete and precise description attaching the photo taken would be ideal and would be of great help to us. Thanks to your communication we will activate to send you the same order as soon as possible without any additional cost.

Not receiving information or communication is lacking in essential information that you need to wait for receipt of the goods so that your personal best evaluate the incident.

Bio-Natural.eu uses packaging material with high quality and safety standards, so we recommend that you always use common sense as a measurement parameter, eg: a package containing bottles can be ruined due to transport but if they are not Obvious fluid leaks mean that the contained product is intact.

In case you withdraw the package and it was particularly mistreated or if you believe that the packaging is not appropriate to the type of product we would like very much and we would be grateful to know your opinion you would help us to offer a better service.

For any communication you need the number and date of the order that you can retrieve in the mail sent to your address, in the document sent or in the label on the package received.

Without order number and date, a low priority level will be associated to the submitted requests with consequent delayed responses.

FREE SHIPPING

You can get free shipping in Italy including islands for a minimum spend of 99 euros as long as the total weight of the order is less than 17 Kg.

At the moment we are unable to reduce the amount for free shipping without compromising the quality of the service; we are working to organize the transport to the collection point in order to reduce prices while maintaining a quality level of service.