1.1. The present General Conditions of Sale (hereafter, General Conditions) have as their object the regulation of the purchase of Products, carried out remotely, via a data transmission network, from the Site www.BIO-NATURAL.eu (hereinafter, the Site).
1.2. Site owner BIO-NATURAL.eu (hereinafter, BIO-NATURAL) is Smart Plus of Meneghel Elvio with registered office in via Vittorio Emanuele II, 13 - 20814 VAREDO (MB), Fiscal Code and registration number in the Register of Companies of Monza and Brianza REA MB - 1859030, P. Iva nr 03059820963
2. Acceptance of the general conditions of sale
2.1. All purchases of Products made through the Site (hereinafter, the Purchase Contracts) by users who access it (hereinafter, the Customers) are governed by these General Conditions and by the Italian Consumer Code (Legislative Decree nr. 206/2005), section II Distance contracts (articles 50 - 67) and Italian rules on electronic commerce (Legislative Decree 70/2003).
2.2. With the conclusion of the Purchase Contracts, according to the procedure, the Customer accepts and undertakes to comply with these General Conditions.
2.3. The Customer, therefore, is obliged to carefully read, before making any purchase transaction, these General Conditions that BIO-NATURAL.eu makes available to him in order to allow him to reproduce and memorize it in compliance with the provisions of art. 12, 3rd paragraph of Legislative Decree. 70/2003.
2.4. BIO-NATURAL.eu may modify, at any time and without notice, the contents of the General Conditions. The General Conditions published on the Website will be applied to each individual Purchase Contract when the Customer sends the purchase order.
3.1. www.BIO-NATURAL.eu (hereafter "Site") is an online site for the sale of foodstuffs, cosmetics, beauty products for body care, make-up and related accessories, naturli remedies and natural and biological products suitable for sportsmen (hereinafter, "Products").
3.2. All the Products offered are illustrated in detail on the Website, within the respective sections, broken down by Product categories.
3.3. The visual representation of the Products on the Website, where available, is indicative and normally corresponds to the photographic image of the Products themselves and has the sole purpose of presenting them for sale, without any guarantee or commitment, by BIO-NATURAL.eu, about the exact correspondence of the image depicted on the Website with the actual Product; and this, with particular regard to its actual dimensions and / or the chromatic aspects of the Products and / or the packages.
3.4. In the event of a difference between the image and the written product sheet, the description of the product sheet always prevails.
4. Purchase procedure
4.1. The Customer can purchase the Products present in the BIO-NATURAL.eu electronic catalog, illustrated in detail on the Website within the respective sections by product category, as described in the relevant information sheets contained on the Website, respecting the technical access procedures described therein. .
4.2. For the purchase of the Products, the Customer must register on the Site by entering their personal details, following the instructions provided by the registration program, and must fill in and send to BIO-NATURAL.eu the electronic order form available on the website. , following the instructions given there. Purchase orders must be accurately completed in their entirety. In the event that the customer does not want to register on the Site may in any case conclude the purchase procedure, but can not check the status of his orders and take advantage of discounts and promotions.
4.3. The Customer must enter the selected Products in the appropriate "Shopping Cart" and, after choosing the courier and viewed and accepted the contribution for delivery costs, can proceed with the purchase.
4.4. If the customer needs to change the purchase order or change some of the data contained in it must follow the appropriate modification procedure contained on the Site. In particular, the Customer will have the right to change the quantity of the Products he intends to purchase, adding or by deleting one or more Products from the Cart.
4.5. Once this operation has been completed, the Customer will display a screen containing the summary of the purchase order, including the delivery costs, with a request for further confirmation of the purchase procedure.
4.6. After viewing the summary, the Customer must select the type of payment desired, ie cash on delivery (cash on delivery), credit card and PayPal, or - if available - using the Bio-Natural-GIFT - Card, and send the order by clicking on the appropriate button.
5. Conclusion of the contract
5.1. The publication of the Products displayed on the Site constitutes an invitation to the Customer to formulate a purchase contract proposal. The order sent by the Customer has the value of a contractual proposal and entails the complete knowledge and full acceptance of these General Conditions.
5.2. Each Purchase Contract entered into between BIO-NATURAL.eu and the Customer must be concluded with the sending by BIO-NATURAL.eu of the acceptance of the order to the Customer's email address. . This confirmation message will indicate an "Order Number", to be used in any subsequent communication with BIO-NATURAL.eu. The message will reproduce, in addition to the information required by law, all the data entered by the customer who undertakes to verify its correctness and to promptly notify any correction. Possible aggravated costs due to errors in data not reported promptly, will be the sole responsibility of the customer.
5.3. Each order can be viewed by the Customer on the Site, in his personal area, if he is registered, or by contacting the Customer Service of BIO-NATURAL.eu, immediately after sending the order
5.4. It is possible that occasional unavailability of the offered Products may occur, in this case, if the Products chosen by the Customer are not, in whole or in part available, the order will be sent with the products available after sending a communication to the Customer about the products not available.
5.5. BIO-NATURAL.eu has the right to accept or not, at its discretion, the order sent by the Customer, without the latter being able to make claims or rights of any kind, in any capacity, even compensatory, in case of non-acceptance order itself.
5.6. In particular, BIO-NATURAL.eu reserves the right not to accept purchase proposals and cancel orders that do not give sufficient guarantees of solvency or if - even after comparison with the circuit that manages payments with credit cards - anomalies are found in the transactions and means of payment used by the Customer.
5.7. The Customer may check the contents of the purchase contracts concluded at any time by accessing his personal area of the Website, if he is registered, or by contacting BIO-NATURAL.eu Customer Service. These data will be available for a period of 12 months from the delivery of the Products.
6. Product prices
All prices of the Products are clearly indicated on the Site and are inclusive of VAT. Delivery costs are adequately highlighted when ordering. The cost of each shipment may vary depending on the method of delivery and payment as well as the destination and total amount of the order.
7. Invoicing and methods of payment
7.1. BIO-NATURAL.eu issues an invoice for the Products purchased, when the Products are delivered to the courier for shipping, sending it via e-mail to the Customer. The information provided by the Customer is valid for the invoice issue. No data variation will be possible after the invoice has been issued.
7.2. As detailed below the relevant points, payments by Credit Card and PayPal require only an authorization or a reservation of money with actual charge when the order is confirmed. At this stage BIO-NATURAL will issue also the invoice relating to the order.7.3 .. The payment of the Products purchased is made by credit card, PayPal, cash on delivery or - if available - the Bio-Natural Gift Card as specified below:
- Credit cards online - Credit cards accepted are: Visa, Mastercard, American Express. All data are transferred in encrypted form using an SSL certificate and therefore can not be intercepted by third parties. Furthermore, data entry takes place directly on the Bank's website, thus guaranteeing maximum security. The amount of the order is not immediately charged to the card, but at a later stage, within the limits authorized by the Customer. When placing the order on the BIO-NATURAL Site, only a payment authorization is requested for the amount indicated (very often at this moment an SMS / E-mail is sent to the Customer by the bank that issued the card). The authorization does not imply the charge of the money but simply a reservation of the relative amount, the debit is actually requested at the time of confirmation of the order by BIO-NATURAL.eu
- PayPal - PayPal, an eBay company, is a fast and secure payment system. Once the order is completed and the PayPal method has been chosen as payment method, the buyer will be redirected to the PayPal Website, where he will be able to access his account by entering his personal e-mail address and password. After registration you can proceed to payments via PayPal without having to re-enter the data, even for subsequent purchases. By choosing to pay with PayPal the amount is debited directly on the credit card (Visa, Visa Electron, Mastercard, American Express) or prepaid (PostePay) assigned. PayPal protects the buyer's information as no financial information is passed. A confirmation e-mail from PayPal will be sent to each transaction executed with this method. Please note that the amount of the order is charged to the PayPal account at the time of order confirmation When placing the order on the Website, an authorization request will be made to check availability on the Customer's PayPal account, without charge. any. In case of cancellation of the order, the amount is refunded to the Customer's PayPal account.
- Cash on delivery - The Customer can pay directly to the courier who will deliver the ordered Products. Only cash is accepted for this method of payment. The courier will not accept either bank checks or bank drafts and will not deliver the Products if he does not receive the exact amount indicated in the order. The courier is not authorized to give change. This method of payment may have additional costs in relation to the quantity of the goods and to the courier available at the moment; however, it will never exceed the threshold of € 100.00.
8. Delivery methods and costs
8.1. BIO-NATURAL.eu undertakes to deliver the goods without undue delay and in any case no later than thirty days from the conclusion of the contract. The delivery of the Products will be made by courier, and the times will vary depending on the destination. The terms indicated at the time of the purchase order are in any case indicative.
8.2. BIO-NATURAL.eu delivers in all the countries indicated on the Website and the delivery will take place without an appointment.
8.3. No responsibility, for any reason, may be charged by the Customer to BIO-NATURAL.eu in case of delay in the order or delivery of the Products covered by the Purchase Contracts.
8.4. The Products ordered will be sent to the postal address specified by the Customer. Upon delivery of the Products by BIO-NATURAL.eu to the appointed courier, an e-mail confirming shipment will be sent to the Customer.
8.5. Deliveries will be made from Monday to Friday, during normal office hours, excluding national holidays according to the methods indicated by the courier chosen by the Customer. Delivery is considered completed when the Product is made available to the Customer at the address specified in the order form. In case of non-delivery due to the absence of the recipient at the specified address, the courier will send an email alert and will try a new delivery according to the methods established by them.
In case of impossibility to execute the new delivery due to the absence of the recipient, the Customer Service will try to contact the Customer to schedule a further delivery. In the event that the Customer Service is not able to contact the Customer for the next 10 days or in case of further impossibility of delivery due to the absence of the recipient, the Products covered by the order will be returned to BIO-NATURAL.eu.
After 15 (fifteen) days from the date on which the Products covered by the order have been returned to BIO-NATURAL.eu due to the impossibility to carry out the delivery, the contract will be considered terminated and the purchase order canceled pursuant to art. 1456 c.c .. BIO-NATURAL.eu will reimburse the sum paid by the Customer net of the cost of returning the Products and the cost of custody of the same at the branch of the courier appointed for delivery.
8.6. The termination of the contract and the amount of the refund will be communicated via e-mail. The refund amount will be credited to the payment method used by the Customer for the purchase. In the event that, before the expiration of the thirty days, the Customer requests to receive the purchased Products again, BIO-NATURAL.eu will proceed to the new delivery upon charge, in addition to the costs of the same, the costs of returning the Products to BIO-NATURAL .eu and the costs of custody.
8.7. At the time of delivery of the Products by the courier appointed by BIO-NATURAL, the Customer is required to scrupulously check:
a) That the packages are intact and the packaging is not damaged or in any case not altered or degraded.
b) That the number of pieces delivered corresponds to what is indicated in the transport document.
8.8. Any damage to the packaging and the Products or the mismatch in the number of pieces / packages or indications must be immediately challenged by the Customer, who may contact BIO-NATURAL.eu through the Customer Service specifying the order for which they occurred hitches.
8.9. Cases of force majeure, unavailability of means of transport, as well as unpredictable or unavoidable events that cause delays in delivery or make deliveries difficult or impossible or cause a significant increase in the cost of delivery to BIO-NATURAL.eu, will give the right to itself to split, postpone or cancel, in whole or in part, the intended delivery or terminate the Purchase Contract. In such cases BIO-NATURAL.eu will provide timely and adequate communication of its determinations to the e-mail address indicated by the Customer and the latter will be entitled to the refund of any already paid price, excluding any further claim, for any reason , against BIO-NATURAL.eu.
9. Discount coupons - Promotions
9.1. Any good discounts or promotional codes can be inserted when the Customer completes the purchase order. The system will update the total amount of the order net of the value of the voucher.
9.2. The discount voucher can be combined with other commercial initiatives exclusively in the cases in which it will be expressly indicated.
10. Right of withdrawal and its effects
10.1 The Customer has the right to withdraw from the contract, without stating the reasons, within 14 days. (withdrawal period).
10.2 The withdrawal period expires (i) after 14 days from the day on which the Customer or a third party other than the carrier and designated by him acquires physical possession of the assets, or (ii) in the case of a contract relating to multiple assets ordered in a single order and delivered separately, from the day on which the Customer or a third party, other than the carrier and designated by him, acquires the physical possession of the last good.
10.3. To exercise the right of withdrawal, the Customer is obliged to inform BIO-NATURAL.eu (Smart Plus of Meneghel Elvio, via Vittorio Emanuele II, 13 20814 VAREDO (MB)) of his decision to withdraw from the contract through an explicit declaration ( for example a letter sent by post, fax or e-mail).
10.4. To comply with the withdrawal deadline, it is sufficient that the Customer sends the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
10.5. If the Customer withdraws from this contract) without undue delay and in any case no later than 30 days from the day on which BIO-NATURAL.eu will be informed of the decision to withdraw from this contract, all payments made to BIO will be refunded -NATURAL.eu, excluding delivery costs and ancillary services such as gift wrapping. These refunds will be made using the same payment method used by the Customer for the initial transaction, unless otherwise expressly agreed; in any case, the Customer will not incur any additional cost as a consequence of such reimbursement. The reimbursement, unless otherwise agreed, is suspended until receipt of the goods or until the consumer demonstrates to have sent back the goods, if previous.
10.6. The Customer is required to return the goods or deliver them to BIO-NATURAL.eu, at Smart Plus via Vittorio Emenuele II, 13 - 20814 VAREDO (MB), Italy, without undue delay and in any case within 14 days from the day on which communicated its withdrawal from this contract. The deadline is met if the customer sends back the goods before the expiry of the 14-day period. The direct costs of returning the goods will be charged to the customer. The Customer is only responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
10.7. The Customer can not in any case exercise the right of withdrawal in the case of sealed goods that are not suitable to be returned for hygienic reasons or related to health protection and have been opened after delivery.
11. Non-conformity of defective products and products
11.1. The Products offered on the Website comply with national and Community legislation. The images and colors of the Products published on the Site may differ from the real ones due to the local settings of the systems and / or tools used for their visualization.
11.2. In case of lack of conformity of the Products purchased compared to the description published on the Site and in case of defective or faulty Product, the Customer is entitled to immediate reimbursement of the non-conforming goods, prior to submission via the form in the Customer Service section of photographs that highlight the damage or non-conformity of the Product.
11.3. The BIO-NATURAL.eu staff will follow with an indication of the reimbursement procedure that may occur, at the discretion of the Customer, also through discount coupons on the next purchase above the value of the goods to be reimbursed, excluding any additional responsibility of BIO -NATURAL.eu, for any reason.
11.4. In any case, the provisions concerning the legal guarantee of conformity of the goods, as provided for by the Italian Consumer Code (Legislative Decree 206/2005, Part IV, Artt.102-135) are reserved
12. Processing of personal data
13. Communications and complaints
All communications or any complaints by the Customer towards BIO-NATURAL.eu relating to Purchase Contracts must be communicated through the appropriate contact tools available on the Site.
14. Intellectual property rights
All trademarks (registered and unregistered), as well as any and all works of the mind, distinctive sign or name, image, photograph, written text or graphic and more generally any other intangible asset protected by international laws and conventions intellectual property and industrial property, reproduced on the Website, remain the exclusive property of BIO-NATURAL.it and / or its licensors, without access to the Website and / or from the stipulation of the Purchase Contracts deriving from the Customer any right same. Any use, even if only partial, of the same is forbidden without the prior written authorization of BIO-NATURAL.eu, in favor of which all the relative rights are reserved exclusively.
15. Applicable law and competent court
15.1 These General Conditions and any and every contract stipulated with the Customer are governed by Italian law, without prejudice to the application of Community legislation and international treaties, when they are applicable, as well as national legislation to protect consumers.
15.2 For any dispute concerning the interpretation, execution, validity or effectiveness of these General Conditions and of any contract stipulated with Customers, the Court of Padua will have exclusive jurisdiction.